Documentation
The Hero EMR documentation hub. Pick a topic to jump in, or email support@heroemr.com if you can’t find what you need.
Everything a practice needs to run Hero EMR, linked section by section
Nineteen focused topics covering the whole product — setup, scheduling, paperwork, Zoom telehealth, the encounter, the patient chart, the inbox, results, refills, faxing, documents, referrals, billing operations, patient lists and outreach, todo lists and queued messages, the patient portal, AI, reputation management, and the mobile apps. Every manual section is linked directly below.
Jump straight to the exact section
Direct links into every section of the Hero EMR manual, grouped by product area.
EPCS & Controlled Substances
Verification, mobile device tokens, two-factor signing, PDMP checks, and audit logging.
MobileMobile apps
My Hero on iPhone and Android — what the physician app and the patient app each do.
HardwareHardware
Device, workstation, and equipment recommendations for rollout.
OnboardingOnboarding
Physician-facing onboarding materials and implementation resources.
CommercialPricing
Hero EMR pricing and commercial packaging for practices.
PolicyPrivacy Policy
How site information is collected, used, and protected.
SupportSupport
How to email support, what to include, and how to escalate.
PolicyTerms of Use
The terms governing access to the site and service.
WalkthroughWalkthrough
Request a guided product walkthrough and implementation overview.