Supported Transactions and Enrollment
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Enrollment required |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
1988878 - Payer ID
5226 - Also listed as Stirling & Stirling
- Also listed as Stirling Benefits
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Workflow for Unsupported Transactions
- Submit dental, institutional, or professional claims electronically using the transaction type that matches the encounter and billing context.
- Complete payer enrollment before setting up EFT deposits or expecting ERA 835 files.
- Use the payer’s approved alternative process to verify eligibility and benefits before visits.
- Track claim status through the payer’s approved alternative process because 276/277 transactions are unavailable.
- Plan manual payment posting until ERA enrollment is complete, and use an alternate process for attachments and coordination of benefits.
Common questions
Can I submit 837P claims to this payer through Hero EMR?
Yes. Professional claims are supported electronically, along with dental 837D and institutional 837I claims.
Does this payer support electronic remittance and EFT?
Yes, ERA 835 and EFT are supported after the practice completes payer enrollment. Combined ERA and EFT transactions are not available.
Can I check eligibility or claim status electronically?
No. Eligibility and benefits 270/271 and claim status 276/277 are not supported electronically for this payer, so use the payer’s approved alternative process.
Can I send attachments or coordination of benefits electronically?
No. Attachments 275 and coordination of benefits 271 are unavailable electronically for this payer, so follow the payer’s approved alternative process.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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