Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as Davies Group
- Also listed as Johns Eastern Company Inc
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Workflow guidance
- Complete payer enrollment before expecting ERA 835 files in Hero EMR.
- Verify eligibility and benefits outside Hero EMR before visits, then document the source and verification date.
- Use the payer’s alternative claim-status workflow because Hero EMR cannot send 276 or receive 277 transactions.
- Submit professional, institutional, or dental claims through another approved channel.
- Plan deposit reconciliation outside the electronic EFT workflow and match payments to available remittance records.
Common questions
Can I check eligibility and benefits electronically for this payer?
No. Hero EMR does not support 270/271 transactions for this payer, so verify coverage through another workflow.
Can Hero EMR submit claims to this payer?
No. Professional, institutional, and dental claim transactions are not supported, so submit claims through another approved channel.
How do I receive an ERA from this payer?
Complete the payer enrollment required for ERA 835 support. After enrollment, Hero EMR can receive the payer’s electronic remittance advice.
Is EFT available for this payer?
No. Electronic funds transfer is not supported in Hero EMR for this payer, so handle deposits through another payment workflow.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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