Supported Transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
10730 - Payer ID
DDNC - Also listed as Delta Dental of Minnesota - Only ERA
- Also listed as Delta Dental of Nebraska - Only ERA
- Also listed as Delta Dental of New Mexico - Only ERA
- Also listed as Delta Dental of Ohio - Only ERA
- Also listed as Delta Dental of Tennessee - Only ERA
Coverage states
North Carolina.
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes weeks
Practical Workflow Guidance
- Run a 270/271 eligibility check before visits, then review returned coverage details and follow up through your normal payer process when results are unclear.
- Complete the payer’s enrollment paperwork before setting up ERA expectations; check enrollment status first if 835 remittances do not appear.
- Use the payer’s approved alternative process for claim submission because 837P, 837I, and 837D transactions are unavailable in Hero EMR.
- Use the payer’s alternative process for claim status because 276/277 transactions are not supported in Hero EMR.
- Arrange EFT separately if needed; Hero EMR does not support EFT or combined ERA and EFT for this payer.
Common questions
Does Hero EMR support eligibility checks for this payer?
Yes. Eligibility and benefits are available electronically through the 270/271 transaction.
Can I receive an ERA from this payer in Hero EMR?
Yes, but only after the practice completes the payer enrollment required for ERA. If enrollment is incomplete, the 835 remittance will not be available through this connection.
Can I submit claims to this payer through Hero EMR?
No. Professional, institutional, and dental claim transactions, 837P, 837I, and 837D, are not supported, so use a separate approved submission workflow.
Why cannot I check claim status or use EFT for this payer?
Hero EMR does not support claim status transactions 276/277, EFT, or combined ERA and EFT for this payer. Use separate payer-approved processes for status checks and funds transfer.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo