Supported payer transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Enrollment required |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
14464 - Payer ID
2486 - Payer ID
3931
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Plan your payer workflow
- Use Hero EMR for 837I and 837P claim submission without waiting for payer enrollment.
- Complete payer enrollment before setting up electronic eligibility checks or ERA processing, and retain enrollment records with your billing procedures.
- Until enrollment is complete, use your established alternative process for eligibility and benefits.
- If an ERA is missing after enrollment, follow your established remittance follow-up process; EFT and combined ERA/EFT are unavailable.
- Use separate workflows for claim status (276/277), dental claims (837D), attachments (275), and coordination of benefits.
Common questions
Can I submit 837I and 837P claims to this payer through Hero EMR?
Yes. Institutional 837I and professional 837P claims are available immediately and do not require payer enrollment.
Does Hero EMR support eligibility and benefits for this payer?
Yes, but enrollment is required first. Until enrollment is complete, use your established alternative process for eligibility and benefits.
How do I receive an ERA from this payer?
ERA 835 is supported after payer enrollment. EFT and a combined ERA plus EFT transaction are not available through this connection.
Can I check claim status or send attachments electronically?
No. Claim status (276/277) and attachments (275) are unavailable, so use your established separate workflow for those tasks.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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