Supported transaction types
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Supported |
Other payer IDs and names
- Also listed as Dsw, Inc. (Designer Brands, Inc.)
Workflow guidance
- Submit only professional claims (837P) electronically; route institutional and dental claims through another approved workflow.
- Collect eligibility and benefits information through another source before visits because 270/271 transactions are unavailable in Hero EMR.
- Use a manual or alternate process for claim-status inquiries because 276/277 transactions are not supported.
- Complete payer enrollment before expecting ERA (835); until then, use your existing process to obtain remittance details.
- Do not plan EFT or combined ERA/EFT; arrange payment and remittance workflows separately.
Common questions
Can I submit professional claims electronically to this payer?
Yes. Professional claims use the 837P transaction and are available through Hero EMR for this payer.
Can I send electronic attachments to this payer?
Yes. Electronic attachments using the 275 transaction are available.
Does Hero EMR support ERA for this payer?
Yes, but ERA (835) is gated by payer enrollment. Complete the required enrollment before using electronic remittance.
Can I check eligibility or claim status electronically?
No. Eligibility and benefits (270/271) and claim status (276/277) are not supported, so use another source or workflow for those checks.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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