Electronic transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes days
Workflow when support is limited
- Complete this payer’s enrollment before expecting ERA files in Hero EMR.
- Verify eligibility through the payer’s approved alternative process before appointments; Hero EMR does not support 270/271.
- Submit professional, institutional, or dental claims through the payer’s approved alternative workflow; 837P, 837I, and 837D are unavailable in Hero EMR.
- Check claim status through an approved alternative process because 276/277 is unavailable in Hero EMR.
- Use the payer’s approved payment workflow for EFT, which Hero EMR does not support.
Common questions
Can I check eligibility for this payer in Hero EMR?
No. Eligibility and benefits transactions (270/271) are not supported, so use the payer’s approved alternative process before service.
Can I submit claims electronically through Hero EMR?
No. Professional, institutional, and dental claim transactions (837P, 837I, and 837D) are unavailable in Hero EMR, so use the payer’s approved alternative submission workflow.
Is ERA supported for this payer?
Yes, ERA (835) is supported after the practice completes payer enrollment. If remittances do not arrive, confirm enrollment and follow the payer’s approved follow-up process.
Can I check claim status or receive EFT through Hero EMR?
No. EFT and claim status transactions (276/277) are not supported in Hero EMR.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo