Supported payer transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
3267 - Also listed as HCS
- Also listed as Health Claims Services
Workflow guidance
- Submit 837D for dental services and 837P for professional services; confirm the claim type before sending.
- Verify coverage and benefits through another available process before scheduling or providing care.
- Track claim progress using another available method because 276/277 transactions are not supported here.
- Arrange separate remittance and payment workflows because ERA 835 and EFT are not supported.
- Use a separate process for institutional claims because 837I cannot be submitted through this connection.
Common questions
Which electronic claim formats can I send to this payer?
You can send 837D dental claims and 837P professional claims. Institutional claims in the 837I format are not supported.
Can I verify eligibility and benefits electronically for this payer?
No. Eligibility and benefits transactions (270/271) are not available through this connection, so use a separate process before relying on coverage information.
Can I check claim status electronically?
No. Claim status transactions (276/277) are not supported, so monitor claims through another available process.
Does this payer support ERA or EFT in Hero EMR?
No. ERA (835), EFT, and combined ERA/EFT are not available through this connection, so use another remittance and payment workflow.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo