Supported Transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Plan Your Workflow
- Use 837P for professional services and 837I for institutional billing; confirm the claim format before submission.
- Complete payer enrollment paperwork if you want ERA 835 delivery, and verify enrollment is active before relying on remittances.
- Check eligibility and claim status through a separate payer-approved process because 270/271 and 276/277 are not supported here.
- Plan payment posting without EFT by using your existing non-EFT payment process.
- Do not expect electronic dental claims or coordination-of-benefits responses from this connection.
Common questions
Which claim formats can I send electronically?
This payer accepts institutional claims in 837I format and professional claims in 837P format. Dental claims in 837D are not available.
Is ERA available for this payer?
Yes, ERA 835 is supported after the practice completes payer enrollment. Finish the enrollment paperwork before expecting remittance files in Hero EMR.
Can I verify eligibility or check claim status in Hero EMR?
No. Eligibility and benefits (270/271) and claim status (276/277) are not supported for this payer through the connection.
Does electronic support include EFT or coordination of benefits?
No. EFT, combined ERA plus EFT, and coordination-of-benefits (271) transactions are unavailable.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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