Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as The Hartford Life and Annuity Insurance Company
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Plan the workflow
- Use 837I for institutional claims and 837P for professional claims; select the format that matches the billing situation.
- Complete payer enrollment paperwork before setting up ERA (835), and keep a separate remittance process during enrollment.
- Verify benefits outside Hero EMR before visits because eligibility and benefits transactions (270/271) are not available here.
- Use the payer’s existing process for claim status, since 276/277 is not supported in this connection.
- Handle EFT separately; this connection does not offer EFT or an ERA plus EFT transaction.
Common questions
Can I send institutional and professional claims electronically?
Yes. This connection supports 837I institutional claims and 837P professional claims.
How do I get ERA from this payer?
ERA (835) is supported, but the practice must complete payer enrollment first. Do not expect electronic remittance through this connection until that enrollment requirement is completed.
Can Hero EMR check eligibility and claim status for this payer?
No. Eligibility and benefits (270/271) and claim status (276/277) are not available through this connection, so use the payer’s other workflow for those checks.
Does this connection support EFT, dental claims, or combined ERA and EFT?
No. EFT, combined ERA/EFT, and dental claims (837D) are not available through this connection.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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