Supported Transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as Longs Drugs
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Plan Around Transaction Limits
- Use 837I for institutional claims and 837P for professional claims, confirming the claim type before submission.
- Verify coverage through the payer’s other approved process because Hero EMR does not support 270/271 eligibility transactions.
- Track claim progress outside Hero EMR because 276/277 claim-status transactions are not supported.
- Complete payer enrollment before expecting ERA 835 files, and use another remittance workflow until enrollment is active.
- Plan separate payment posting procedures because EFT and combined ERA/EFT are not available.
Common questions
Can I submit 837I and 837P claims to this payer?
Yes. Hero EMR supports electronic institutional claims through 837I and professional claims through 837P for this payer.
Does Hero EMR support ERA for this payer?
Yes, but only after the practice completes payer enrollment. Until enrollment is complete, do not expect 835 remittance files through Hero EMR.
Can I check eligibility or claim status in Hero EMR?
No. Hero EMR does not support this payer’s 270/271 eligibility or 276/277 claim-status transactions, so use another approved verification or status workflow.
Does this payer support EFT or dental claims?
No. EFT, combined ERA/EFT, and dental claims through 837D are not supported electronically in Hero EMR.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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