Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Workflow guidance
- Use 837I for institutional billing and 837P for professional billing, and confirm the claim type before submission.
- Check eligibility and benefits through another approved workflow because 270/271 transactions are not available in Hero EMR for this payer.
- Complete payer enrollment before relying on ERA 835 files; until enrollment is active, use your existing remittance workflow.
- Monitor claim status outside Hero EMR, since 276/277 transactions are unavailable for this payer.
- Keep payment posting separate from ERA delivery: EFT and combined ERA/EFT transactions are not supported.
Common questions
Can I submit institutional claims to this payer electronically?
Yes. Hero EMR supports institutional claims using the 837I format for this payer.
Does this payer accept electronic professional claims?
Yes. Professional claims can be submitted electronically in the 837P format.
Can I receive an ERA from this payer in Hero EMR?
Yes, but only after the practice completes payer enrollment. ERA files use the 835 format and should not be expected before enrollment is completed.
Can I check eligibility or claim status electronically in Hero EMR?
No. Eligibility and benefits 270/271 and claim status 276/277 transactions are not supported for this payer, so use another approved workflow.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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