Supported Transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Coverage states
Indiana.
Workflow Considerations
- Run a 270/271 eligibility and benefits inquiry before visits or billing when current coverage information is needed.
- Do not use Hero EMR for claim-status checks; track claim progress through your established process.
- Submit professional, institutional, and dental claims outside Hero EMR using the process available to your practice.
- Plan to post remittances manually because electronic remittance advice, including 835, is not supported.
- Reconcile payments through your existing payment workflow because electronic funds transfer is not supported.
Common questions
Does Hero EMR support eligibility and benefits for this payer?
Yes. Eligibility and benefits are available electronically through the 270/271 transaction.
Can I submit professional, institutional, or dental claims electronically?
No. Hero EMR does not support 837P, 837I, or 837D claim submission for this payer, so use your established alternative process.
Can I check claim status electronically?
No. Claim-status transactions, including 276/277, are not available in Hero EMR for this payer.
Are ERA and EFT available for this payer?
No. ERA 835 and EFT are not available, so plan for your established remittance and payment workflows.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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