Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Enrollment required |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
65978 - Payer ID
CX030 - Also listed as MetLife Health Plans
- Also listed as MetLife Services and Solutions
- Also listed as Metropolitan General Insurance Company
- Also listed as SafeGuard Health Plans
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes weeks
Workflow guidance
- Submit dental claims as 837D; do not route professional 837P or institutional 837I claims through this connection.
- Complete payer enrollment before relying on electronic EFT or ERA processing.
- Plan for separate EFT and ERA transactions, since a combined ERA and EFT file is not supported.
- Use the 270/271 transaction for standard eligibility and benefits checks before providing care or submitting claims.
- Use the payer’s approved alternative process for claim status, attachments, or coordination-of-benefits information.
Common questions
Can I verify eligibility and benefits electronically with this payer?
Yes. Standard eligibility and benefits inquiries are supported through 270/271, but coordination-of-benefits 271 transactions are not supported.
Can I submit dental claims electronically to this payer?
Yes. Dental claims are supported through 837D; professional 837P and institutional 837I claims are not supported through this connection.
Do I need payer enrollment for EFT and ERA?
Yes. EFT and electronic remittance advice through ERA 835 are supported after the practice completes payer enrollment.
Can I check claim status or send attachments electronically?
No. Claim status 276/277 and attachments 275 are not supported through this connection, so use the payer’s approved alternative process.
Run this payer inside Hero EMR
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