Electronic transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Enrollment required |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
6602 - Payer ID
6886 - Payer ID
HT006885-001 - Also listed as Optum Behavioral Health SLCO
- Also listed as Optum Behavioral Health Salt Lake County
- Also listed as Optum Salt Lake County Public Sector
- Also listed as OptumHealth Salt Lake County
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes weeks
Workflow considerations
- Use the professional claim workflow for physician and other 837P submissions; confirm whether a service belongs on an institutional claim before billing.
- Complete payer enrollment before attempting 837I or ERA setup, and retain approval records for your billing files.
- Verify coverage through the payer’s permitted non-electronic process because 270/271 eligibility transactions are unavailable.
- Check claim status through the payer’s permitted non-electronic process because 276/277 is unavailable.
- Plan manual payment posting or another approved process when no ERA is returned; EFT and combined ERA/EFT are unavailable.
Common questions
Can I submit professional claims electronically to this payer?
Yes. Hero EMR supports professional claims, or 837P transactions, for this payer.
Are institutional claims supported for this payer?
Yes, but only after your practice completes payer enrollment. After enrollment, institutional claims, or 837I transactions, can be submitted electronically.
Can I receive electronic remittance advice from this payer?
ERA, or 835 transactions, are supported after payer enrollment. Complete the enrollment process before setting up or relying on electronic remittance.
Does Hero EMR support eligibility, claim status, dental claims, or EFT for this payer?
No. Eligibility and benefits, claim status, dental claims, EFT, combined ERA/EFT, and coordination of benefits transactions are not available for this payer.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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