Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Enrollment required |
| Institutional claims (837I) | Enrollment required |
| Dental claims (837D) | Enrollment required |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
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Plan around transaction limits
- Complete payer enrollment before sending any 837D, 837I, or 837P claim through Hero EMR.
- Use another approved workflow to verify coverage because 270/271 eligibility and benefits transactions are unavailable.
- Plan claim follow-up outside Hero EMR because 276/277 claim-status transactions are unavailable.
- Set up a manual posting and reconciliation process because ERA 835, EFT, and combined ERA and EFT are unavailable.
- Select the correct claim format: 837D for dental, 837I for institutional, or 837P for professional claims.
Common questions
Can I submit claims to this payer through Hero EMR?
Yes, but only after your practice completes payer enrollment. Supported claim formats are 837D dental, 837I institutional, and 837P professional.
Does Hero EMR support eligibility verification for this payer?
No. 270/271 eligibility and benefits transactions are unavailable, so use another approved verification workflow.
Can I receive ERA or EFT for this payer?
No. ERA 835, EFT, and combined ERA and EFT support are unavailable in Hero EMR for this payer.
How can I check claim status electronically?
Hero EMR does not support 276/277 claim-status transactions for this payer. Follow up through another approved payer workflow.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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