Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Enrollment required |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
SHC30 - Payer ID
SHC3U
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes weeks
Workflow guidance
- Send 837P claims electronically when the claim is professional; do not route institutional 837I claims until payer enrollment is complete.
- Complete payer enrollment paperwork before using 837I or ERA 835, and keep the enrollment record with your billing documentation.
- Verify eligibility and benefits outside Hero EMR using your established process because 270/271 transactions are unavailable for this payer.
- Use a manual or external process for claim follow-up because 276/277 claim-status transactions are unavailable.
- Plan payment posting without EFT or combined ERA and EFT; ERA 835 can be used only after enrollment.
Common questions
Can I submit professional claims to this payer from Hero EMR?
Yes. Professional claims use the 837P transaction and are available now.
What enrollment is required for institutional claims and ERA?
Payer enrollment must be completed before using institutional claims (837I) or electronic remittance (ERA 835). Both transactions are supported after enrollment.
Can Hero EMR check eligibility or claim status for this payer?
No. Eligibility and benefits (270/271) and claim status (276/277) transactions are unavailable, so those checks require another workflow.
Does this payer support ERA and EFT?
ERA 835 is supported after payer enrollment. EFT and the combined ERA plus EFT option are unavailable.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo