Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Enrollment required |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as Department of Labor and Industry (Washington)
Coverage states
Washington.
Plan the workflow
- Complete the payer enrollment before configuring or sending 837P professional claims through Hero EMR.
- Use the payer’s designated non-EMR process to verify eligibility and benefits before visits or claim submission.
- Track claim status through the payer’s other available process because 276/277 is not supported in Hero EMR.
- Plan for a payer-provided alternative for remittance and payment information; Hero EMR does not receive ERA (835) or EFT.
- Route institutional and dental claims through a workflow that supports 837I and 837D; this connection handles professional claims only.
Common questions
Can Hero EMR submit 837P claims to this payer?
Yes, but only after the practice completes payer enrollment. Professional claims are supported after enrollment and are not available immediately.
Can I verify eligibility and benefits in Hero EMR?
No. Eligibility and benefits transactions (270/271) are not supported, so use the payer’s designated process outside Hero EMR.
How do I check claim status for this payer?
Hero EMR does not support claim status transactions (276/277) for this payer. Use the payer’s other available status-checking process.
Does Hero EMR support ERA or EFT for this payer?
No. Electronic remittance (ERA 835) and electronic funds transfer (EFT) are not supported, so plan for the payer’s other remittance and payment workflow.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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