Supported transactions and enrollment
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Supported |
Other payer IDs and names
- Payer ID
10532 - Payer ID
1706 - Payer ID
4559 - Payer ID
59332 - Payer ID
WBTPA - Payer ID
WEBTPA - Also listed as GuideWell
- Also listed as WebTPA Employer Services LLC
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Plan the electronic workflow
- Use 270/271 for eligibility and benefits checks, but handle coordination-of-benefits information through another process because COB 271 is unavailable.
- Submit 837P, 837I, or 837D based on claim type, and send supporting records through the 275 transaction when needed.
- Complete payer enrollment paperwork before relying on 835 ERA delivery in your remittance-posting workflow.
- Use 276/277 for claim-status follow-up, and plan a separate payment process because EFT is unavailable.
Common questions
Which claims can I submit electronically to this payer?
This payer supports electronic professional (837P), institutional (837I), and dental (837D) claims. Attachments (275) can also be sent electronically.
Can I verify eligibility and benefits electronically?
Yes. The 270/271 eligibility and benefits transaction is supported, but a coordination-of-benefits 271 transaction is not available.
How do I get an ERA from this payer?
ERA (835) is supported after the practice completes payer enrollment. Do not rely on ERA availability before that enrollment is finished.
Does this payer support electronic claim status and EFT?
Claim status (276/277) is supported. EFT and an ERA-plus-EFT arrangement are not available through this payer.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo