Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
3003 - Payer ID
75895 - Payer ID
7827 - Payer ID
XCHCS - Payer ID
Z10899 - Also listed as CHCS Services Incorporated
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Workflow considerations
- Run a 270/271 eligibility and benefits inquiry before visits, then save the response with the account record for verification and follow-up.
- Use 276/277 to check claim status; do not treat an eligibility response as a substitute for claim-status information.
- Complete this payer’s enrollment process before expecting ERA 835 delivery, and confirm enrollment before troubleshooting missing remittances.
- Plan a separate process for claim submission, EFT, combined ERA/EFT, and COB because Hero does not support those transactions for this payer.
Common questions
Can I submit claims to this payer through Hero?
No. Hero does not support 837P professional, 837I institutional, or 837D dental claim transactions for this payer, so use a separate permitted submission method.
Does Hero support eligibility and benefits checks for this payer?
Yes. Hero supports 270/271 eligibility and benefits transactions. The separate coordination-of-benefits (COB) 271 transaction is not supported.
How do I receive ERAs from this payer in Hero?
ERA 835 is supported after the practice completes this payer’s enrollment process. If enrollment has not been completed, do not expect ERA delivery through Hero.
Can I check claim status electronically?
Yes. Hero supports electronic claim status inquiries and responses through the 276/277 transaction pair for this payer.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo